FAQs
HOW CAN I PLACE AN ORDER ?
You can browse through our products and click on the ‘Add To Cart’ button by clicking on the colour of your choice. After you are done adding all the products you wish to purchase, you can review them by viewing your cart and then click on Checkout. Once you enter your information and choose your payment method, take the necessary steps and you’re done!
WHAT ARE THE PAYMENT OPTIONS AVAILABLE ON RINJAYA?
You can choose from any of the following payment options:
– Credit Card
– Debit Card
– UPI /Wallets
– Net Banking
– Bank Transfer
If these don’t work, you can get in touch on Instgram DM or whatsapp at +91 9318446738.
DO YOU OFFER CASH ON DELIVERY?
Yes, Cash On Delivery is available with an extra charge of 99/- INR per product to be paid in advance to confirm the order. Amount pertaining to the cost of the product can be paid at the time of delivery.
Currently we do not accept COD order on website. To place a COD order, whatsapp at +91 9318446738.
DO YOU OFFER INTERNATIONAL SHIPPING?
Yes, we ship worldwide. However the shipping charges will be additional depending on the weight of the parcel after being fully packed and the destination country.
To place an international order, you can direct message on Instagram or whatsapp at +91 9318446738.
WHAT IS YOUR RETURN/EXCHANGE POLICY?
We accept exchange/return in the case you receive any damaged/defective products (Complete 360 degree unboxing video required from opening the package to end in order to consider).
Only photos will not be considered and no exchange/return will be entertained after 2 days of delivery, no exchange will be taken into consideration beyond given time due to any said reason.
Kindly note, there is no exchange/return policy in case you do not like the product or do not need it anymore.
HOW CAN I CANCEL/EDIT MY ORDER?
To cancel or edit your order after making the payment on the website, WhatsApp message us at at +91 9318446738 within 12 hours of placing your order, mentioning your Order number.
Note: Once order is dispatched, it cannot be modified due to any reason.
HOW CAN I TRACK MY ORDER?
Once your order is shipped, we will provide you with a tracking number. You can use this tracking number to check the status of your delivery. Simply enter the tracking number on our website’s tracking page to get real-time updates on the location of your package.
HOW LONG DOES IT TAKE FOR AN ORDER TO BE DELIVERED?
Upon confirmation, orders are processed within 1-3 business days. Standard shipping take 8-10 business days excluding Sundays and Public Holidays. If your parcel is not delivered in 10working days, you can feel free to reach out to us on Instagram or whatsapp at +91 9318446738. We make every effort to deliver your order as soon as possible.
FOR ANY OTHER QUERY OR ASSISTANCE, FEEL FREE TO REACH OUT TO US ON WHATSAPP +91 9318446738